Organizational Chart
This organizational chart displays the structure of Aspen Heights, Harrisonburg as an organization. Listed below are the key employees and components who make up the organizational structure.
Job Descriptions
Front Desk Staff
Maintenance Staff
The front desk staff typically consist of the leasing agents. They work on-site with marketing and operation efforts and collaborate with the general manager of the complex.
The Maintenance Supervisor is responsible for providing superior service and resident satisfaction in the on-going maintenance needs of the property. This includes completing service requests, meeting response times, and managing a team. The Maintenance Supervisor is also responsible for the management of the preventative maintenance program and the annual turn process in the summer.
The Maintenance Technician works directly with the Maintenance Supervisor in order to maintain the overall property. This will include maintaining the overall condition and appearance of the external and internal areas of the community. The Maintenance Technician will promote professionalism, world-class customer service and respond timely to all work orders.
Security
Security is in place to protect residents and their property. They must provide superior customer service, conduct perimeter checks, stand for prolonged periods of time. Most importantly, they observe and report any violations of the complex’s policies and any safety concerns.